Waza Privacy Statement

At Waza, we are committed to protecting your privacy and ensuring that your personal data is handled with care. This Privacy Statement outlines how we collect, use, and safeguard your information when you use our platform and services.

1. Information We Collect

We collect various types of personal information when you interact with our platform, including but not limited to:

• Personal details: Name, address, email, phone number, and other contact information.

• Order details: Information related to the services you request, such as items for laundry, ironing, or dry-cleaning.

• Payment information: Details necessary to process transactions, such as credit card or bank account details.

• Logistics information: Pick-up and delivery addresses, as well as scheduling preferences.

• Technical information: Your IP address, browser type, device details, and cookies when you access our website.

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2. How We Use Your Information

We use the personal information we collect to provide, improve, and manage our services. This includes:

• Processing orders: Forwarding your service requests to the appropriate local service providers.

• Payment processing: Managing payments for the services provided through our platform.

• Communication: Sending order confirmations, updates, and notifications regarding your orders.

• Logistics management: Scheduling and coordinating pick-ups and deliveries of items.

• Customer support: Addressing any inquiries or issues you may have regarding our services.

• Service improvement: Analyzing user behavior to enhance our platform, tailor the user experience, and improve customer satisfaction.

• Legal obligations: Complying with applicable laws, regulations, and legal requests.

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3. Data Sharing and Disclosure

We only share your personal information with third parties when it is necessary to provide our services or as required by law. This may include:

• Service providers: The local laundry, ironing, or dry-cleaning companies that fulfill your service requests.

• Payment processors: Third-party services that handle payment transactions on our behalf.

• Logistics partners: Companies that assist with the scheduling and delivery of items.

• Legal authorities: When required by law, or to protect the rights, property, or safety of Waza, our users, or others.

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We do not sell or rent your personal information to third parties for marketing purposes.

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4. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, please note that no system can be completely secure, and we cannot guarantee the absolute security of your information.

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5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

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6. Your Rights

You have certain rights regarding your personal information, including:

• Access: You can request access to the personal data we hold about you.

• Correction: You can request corrections to any inaccuracies in your data.

• Deletion: You can request the deletion of your personal data, subject to legal or contractual restrictions.

• Objection: You can object to the processing of your data in certain circumstances.

• Data portability: You have the right to request a copy of your personal data in a machine-readable format.

To exercise any of these rights, please contact us at contact@wazawash.com.

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7. Cookies

Our website uses cookies to enhance your user experience, analyze traffic, and personalize content. Cookies are small text files stored on your device when you visit our site. You can manage or disable cookies through your browser settings, though some features of the site may not function properly without them.

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8. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and by continuing to use our platform after such changes, you agree to the updated terms.

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9. Contact Us

If you have any questions or concerns about this Privacy Statement or how we handle your personal information, please contact us at:

Waza Customer Support
contact@wazawash.com